The summary
BeFrank turned a required provider transition into an opportunity to modernise its investment operations. Ohpen now runs the operation as a managed service (BPO) on its cloud-native platform, supporting hundreds of thousands of participant accounts.
The result is a more scalable and transparent operation, built to support BeFrank’s growth and the Dutch pension transition.
About BeFrank
BeFrank was founded in 2010 and is part of NN Group. It is a premium pension institution (PPI), a pension provider that manages pension schemes and accrues pension assets, alongside traditional insurers and pension funds.
Its mission is to make pensions more accessible: personal, easy and future-oriented.
Participants get control over their own pension, with digital tools like the BeFrank app that enable them to make their own choices.
With the Dutch pension transition (Wtp) reshaping the industry, BeFrank’s focus is on scaling up, modernising its investment operation and preparing for what comes next.
The challenge
Turning a forced change into a strategic opportunity
BeFrank administers pension investments for hundreds of thousands of participants. Each participant has a personal fund mix, and premiums are invested daily through orders placed in the market.
The investment administration had to transition to a new setup due to changing market circumstances. While this change was not something BeFrank had planned, it provided an opportunity to accelerate modernisation.
Rather than seeking a direct replacement, BeFrank used the transition to redesign its investment operating model. The goal was to build a scalable setup by partnering with providers for whom investment administration and related investment services are core activities. This created a future-ready foundation that supports BeFrank’s growth ambitions and the transition to the Dutch pension system under the Wtp.
The solution
Investment operations as a service live in one weekend
BeFrank selected Ohpen to run its investment operations as a managed service (BPO) on Ohpen’s cloud-native platform, covering account administration, order processing, portfolio management, and disbursement capabilities.
“Moving the investment operations of one of the largest PPIs in the Netherlands is not something you do lightly. With Ohpen, we found a partner that doesn’t just deliver a platform but takes genuine responsibility for the investment processes behind our pensions. We migrated hundreds of thousands of accounts, live on Monday morning, business as usual. That’s exactly the starting point we need for our growth ambitions.”
– Kaya de Lange, CEO of BeFrank
The impact
The pension engine, rebuilt
BeFrank’s pension investments now run on a modern investments platform built for financial institutions, with Ohpen operating the chain as a managed service (BPO). The result is a scalable solution for the administration of participants’ pension investments, supporting efficiency, transparency and future growth.
For BeFrank, this means working alongside a trusted partner on the investment operation. It remains an important responsibility for BeFrank, but one that is now delivered together, combining the strengths and expertise of both organisations.
For participants, this means their pension investments are processed reliably and accurately every day, on a foundation that enables BeFrank to continue developing a personal and clear pension experience.
And the go-live is not the finish line. The new setup opens possibilities for expansion: new propositions, more flexibility and a partnership with long-term potential.
